Help Center
Search common questions or reach our team directly.
Ordering Products
How do I place an order?
Browse the shop, add items to your cart, and click Checkout. Enter your delivery details, choose a payment method, and confirm.
Can I edit my order after placing it?
Contact us within 1 hour of placing your order and we will do our best to update it before it is packed.
Do I need an account to shop?
No. You can check out as a guest, but creating an account lets you track orders and reorder faster.
Payments
What payment methods do you accept?
We accept debit/credit cards, bank transfers, USSD and secure online payments via Paystack and Flutterwave.
Is my payment information safe?
Yes. Payments are processed by PCI-DSS compliant partners. We never store your card details on our servers.
Do you offer pay on delivery?
Pay on delivery is available in select Lagos locations. Availability is shown at checkout.
Shipping & Delivery
How long does delivery take?
Lagos: 1–3 business days. Other states: 2–7 business days after your order is dispatched.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and total order weight.
Do you ship nationwide?
Yes, we ship to every state in Nigeria through trusted courier partners.
Returns & Refunds
What is your return window?
You may request a return within 7 days of delivery. See our Returns & Refunds Policy for full details.
How do I request a return?
Contact support with your order number. We will approve the return and share the return instructions.
When will I receive my refund?
Refunds are processed within 5–10 business days after your returned item passes inspection.
Order Tracking
How do I track my order?
Use our Track Order page with your order number and the email or phone used at checkout.
Why is my tracking not updating?
Carriers update tracking a few times a day. If nothing changes for 48 hours, please contact support.
Product Availability
An item I want is out of stock. What now?
Click ‘Notify me’ on the product page and we will email you as soon as it is restocked.
Are your products original?
Yes. Every pair is sourced from verified suppliers and quality-checked before dispatch.
Size Guide
How do I choose the right size?
Open the Size Guide on any product page. Measure your foot in centimetres and match it to our EU/UK/US chart.
What if my size doesn't fit?
You can request an exchange within 7 days provided the item is unworn and in original packaging.
Coupons & Vouchers
How do I apply a coupon?
Enter your coupon code in the ‘Promo code’ field on the checkout page and click Apply.
Why is my coupon not working?
Coupons may be expired, single-use, restricted to specific items, or below the minimum order value.
Referral Program
How does the referral program work?
Share your referral link from your account. When a friend makes their first purchase you both earn store credit.
Where do I find my referral link?
Sign in and visit Account → Referral to copy your unique link.
Guest Checkout
Can I check out without an account?
Yes. Simply enter your email and shipping details at checkout — no password required.
Can I track a guest order?
Yes, use the Track Order page with your order number and the email you provided at checkout.
Customer Accounts
How do I reset my password?
Click ‘Forgot password’ on the sign-in page and follow the emailed instructions.
How do I update my address?
Sign in and visit Account → Addresses to add or edit your delivery addresses.
Contacting Support
What are your support hours?
Monday – Saturday · 9:00 AM – 6:00 PM. We reply to emails within one business day.
How do I reach a human?
Use Live Chat during business hours, WhatsApp us anytime, or send an email — we're happy to help.
Still need help?
Our team is available Monday – Saturday · 9:00 AM – 6:00 PM.