1. Return Window
Returns are accepted within 7 days of delivery. Requests received after this window cannot be processed.
2. Item Condition
To qualify for a return, items must be unused, unworn and in their original condition, with all tags attached and original packaging intact. Shoes must be returned in their original shoe box, undamaged.
3. Return Approval
Please contact our support team before sending any item back. Unauthorised returns may be refused or delayed. Include your order number and reason for the return so we can approve it quickly.
4. Incorrect, Damaged or Defective Items
If we shipped the wrong item, or the item arrived damaged or defective, we will arrange a replacement or full refund at no cost to you, after inspection.
5. Refunds
Approved refunds are issued after your returned item passes inspection. Refunds are processed to the original payment method within 5–10 business days. Bank posting times may vary.
6. Shipping Charges
Shipping charges are generally non-refundable, except where the return is due to our error (wrong, damaged or defective item), in which case we cover the return shipping.
7. Store Credit & Exchanges
Where appropriate, we may offer store credit or an exchange for a different size, colour or product of equal value.
8. Non-Returnable Items
For hygiene reasons, socks, undergarments and items marked as final sale are not eligible for return unless faulty.
9. How to Start a Return
Email support@roymarty.com or call +234 813 296 9872 with your order number. You can also open a request from the Help Center.